Refund policy

Return Policy

Veira Gel: 90-day money-back guarantee

Try Veira Gel with a 90-day money-back guarantee. If you are not satisfied, email support@veiracare.com within 90 days of receiving your order. Include your order number or proof of purchase. Our support team will guide you through the refund process.

This guarantee covers opened and used Veira Gel, including discounted packs. For Veira Gel, it replaces the 30-day window, unused-item requirement and final-sale exclusions below. Refunds go to your original payment method. This product guarantee does not change membership billing or cancellation terms.

All other products: 30-day returns

You have 30 days from the date you receive your item to request a return.

Eligibility for Returns:

  • Items must be in the same condition as received: unused, unworn, with tags attached, and in original packaging.
  • A receipt or proof of purchase is required.
  • Items purchased as part of a limited-time promotion, discounted offer, or sale are final sale and are not eligible for return or refund unless the item arrives defective or damaged.

To start a return, contact us at support@veiracare.com. If your return is accepted, we'll send you return instructions. Return shipping is the responsibility of the customer. Items sent back without prior approval won't be accepted.

Damages and Issues:

Please inspect your order when it arrives. If something is defective, damaged, or wrong, contact us right away and we'll make it right.

Exchanges:

The quickest way to get what you want is to return the original item and place a new order for the replacement.

Refunds:

Once we receive and inspect your return, we'll let you know if the refund is approved. Approved refunds are automatically issued to your original payment method. It may take a few business days for your bank or credit card company to process the refund.

VIP Insider Membership:

Returns and refunds apply to product purchases only. Your VIP Insider membership ($39.99/month) is a separate recurring subscription. You can cancel your membership anytime at members.veiracare.com/cancel or by emailing support@veiracare.com. There are no cancellation fees. Once cancellation is confirmed, future membership billing stops and this membership's benefits end. Your account and order history stay available.

Questions? Reach us at support@veiracare.com or call (863) 251-9170.